Super Aces Privacy Policy — Philippines

01 Introduction

Super Aces ("we," "us," "the Platform") operates the online gaming and casino website at superaces.best. As part of running this platform, we collect and process personal data about our players, visitors, and registered users in the Philippines.

This Privacy Policy explains what personal data we collect, the reasons we collect and use it, how long we keep it, and the choices and rights available to you under Philippine law — specifically the Data Privacy Act of 2012 (RA 10173) and its implementing rules and regulations.

By registering an account or using the Super Aces platform in any way, you acknowledge that you have read and understood this Privacy Policy. This document should be read alongside our Terms and Conditions, which govern your overall use of the platform.

If you have any questions about how Super Aces handles your data, the contact details for our Data Protection Officer are at the end of this document.

02 What Personal Data We Collect

Super Aces collects the following categories of personal data from Filipino players:

Account & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (for age verification — minimum 21 years for gaming in the Philippines)
• Mobile number and email address
• Username and encrypted password
• Home address and city/province/region

Identity Verification Documents

• Government-issued photo ID (e.g., PhilSys, driver's license, passport, UMID, SSS, Voter's ID)
• Proof of address (e.g., billing statement, barangay certificate)
• Payment method verification (e.g., screenshot of GCash or Maya account showing your registered name)

Financial & Transaction Data

• Deposit and withdrawal history including amounts, timestamps, and payment channels used
• GCash, Maya, or bank account reference numbers associated with transactions (we do not store full bank account numbers)
• Bonus and promotion redemption records

Gameplay & Betting Data

• Games played, bet amounts, results, and session durations
• Wagering history across all Super Aces game categories
• Responsible gaming tool settings and usage (deposit limits, self-exclusions, etc.)

Technical & Device Data

• IP address and approximate geographic location (province/region level)
• Device type, operating system version, and mobile browser information
• Session timestamps, page visit logs, and feature interaction data

03 How We Collect Your Data

Super Aces collects personal data through the following channels:

• Directly from you — when you register an account, complete the verification process, make a deposit, contact support, or update your profile.
• Automatically during use — when you browse the platform, play games, or interact with any feature, our systems log technical data including IP address, device information, and activity timestamps.
• Through cookies and similar technologies — our website uses cookies and session storage to maintain your login state, remember preferences, and help us analyze how the platform is used. See Section 9 for full details.
• From payment providers — when you deposit or withdraw via GCash, Maya, or other local channels, we receive transaction confirmation data from those providers including timestamps and reference numbers.
• From identity verification partners — for compliance purposes, we may use third-party identity verification services to confirm the authenticity of documents submitted during the KYC process.

04 Why We Use Your Personal Data

The following table summarizes how Super Aces uses your data and the purpose behind each type of processing:

Super Aces does not use your personal data for automated profiling that produces legal effects, nor do we sell your data to any third party for their own marketing use.

05 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, Super Aces processes personal data on the following legal grounds:

• Contractual necessity — processing required to provide the gaming service you signed up for, including account management, game delivery, and payment processing.
• Legal obligation — processing required to comply with Philippine laws including anti-money laundering regulations (AMLA), PAGCOR licensing requirements, and data retention obligations.
• Legitimate interests — processing for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests do not override your rights.
• Consent — for any processing not covered by the above, such as promotional communications via email or SMS. You can withdraw consent at any time by contacting us or updating your account preferences.

06 Who We Share Your Data With

Super Aces does not sell personal data. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors — GCash, Maya, and other payment providers receive transaction data necessary to complete your deposit or withdrawal. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification partners — third-party KYC providers that help verify the authenticity of documents submitted during account verification. These partners are contractually bound to process data only for this purpose.
• Technology and hosting partners — cloud infrastructure, game software providers, and platform technology vendors that require access to certain data to deliver services. All are bound by data processing agreements.
• Regulatory and law enforcement authorities — PAGCOR, AMLC, and other relevant Philippine authorities as required by law. Super Aces will disclose data to these bodies when legally required to do so.
• Professional advisers — lawyers, auditors, and financial advisers who are bound by professional confidentiality obligations and only engage with data necessary for the specific professional service.

07 How Long We Keep Your Data

Super Aces retains personal data only for as long as it is needed for the purpose for which it was collected, or for as long as required by Philippine law — whichever is longer.

• Active accounts: Data is retained for the full duration your Super Aces account is active.
• After account closure: Transaction records, KYC documents, and account history are retained for a minimum of five (5) years in compliance with Philippine anti-money laundering regulations (AMLA).
• Self-excluded accounts: Records of self-exclusion are retained for the duration of the exclusion period plus an additional two (2) years to prevent re-registration during the exclusion window.
• Dispute and complaint records: Retained for three (3) years after resolution of the dispute.
• Technical logs: Standard platform access and security logs are retained for up to twelve (12) months.

When data reaches the end of its retention period, Super Aces will securely delete or anonymize it so that it can no longer be linked to an individual player.

08 How We Protect Your Data

Super Aces implements a combination of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

Technical Measures

• All data in transit is encrypted using TLS 1.2 or higher (HTTPS).
• Passwords are stored using industry-standard one-way hashing algorithms — not in plain text.
• Sensitive documents (KYC files) are stored in access-controlled, encrypted object storage with strict permission policies.
• Platform systems undergo regular security testing and vulnerability assessments.
• Anomalous login attempts and suspicious activity patterns trigger automated alerts and security reviews.

Organizational Measures

• Access to player personal data is restricted to Super Aces staff and partners who genuinely need it for their role.
• Staff with access to sensitive data are trained on data protection obligations and Super Aces' internal policies.
• A designated Data Protection Officer (DPO) oversees data protection practices and handles data subject requests.

09 Cookies & Tracking Technologies

Super Aces uses cookies and similar browser-based technologies to make the platform function correctly and to understand how it is being used. Here is a clear breakdown of the cookie types we use:

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the Super Aces platform. Super Aces does not use third-party advertising cookies or share browsing data with advertising networks.

10 Your Rights Under the Philippine Data Privacy Act

As a data subject under Republic Act 10173 (Data Privacy Act of 2012), you have the following rights regarding your personal data held by Super Aces:

To exercise any of these rights, contact our Data Protection Officer using the details in Section 13. We will respond within thirty (30) days as required by the Data Privacy Act. We may need to verify your identity before processing your request.

11 Children's Privacy

Super Aces is strictly an adult platform. The minimum legal age to register and play is 21 years old in the Philippines. We do not knowingly collect personal data from individuals under the age of 21.

All registration forms require a date of birth that demonstrates the user is at least 21 years of age. Where we have reasonable grounds to suspect that a registered user is under the minimum age, we will immediately suspend the account and initiate identity verification procedures. If the user is confirmed to be underage, the account will be permanently closed, all deposits will be refunded, and any winnings will be forfeited.

If you are a parent or guardian and believe that your child has registered on Super Aces in violation of our age policy, please contact us immediately at support@superaces.best.

12 Changes to This Privacy Policy

Super Aces may update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other reasons. When we make material changes, we will notify registered players via the email address on their account and by posting a notice on the platform.

The effective date at the top of this page shows when the current version came into force. We encourage you to review this page periodically. Your continued use of Super Aces after the revised policy takes effect constitutes acceptance of the updated terms.

If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure by contacting our support team.

13 Contact Us & Data Protection Officer

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to the Super Aces Data Protection Officer:

• Data Protection Officer —  Super Aces Philippines
• Email —  support@superaces.best
• Live Chat —  Available on superaces.best, typical response under 2 minutes
• Website —  superaces.best

We aim to respond to all data subject requests within thirty (30) days. For complex requests, we may extend this to sixty (60) days and will inform you if this is the case.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.